We offer different shipping methods, such as air transport and standard parcel, depending on your location. The shipping fee and delivery time vary according to the shipping method you select.

Please refer to the chart below for specific shipping methods, available regions, and corresponding delivery time.

A. Please note that we are unable to deliver to Alaska, Hawaii, Puerto Rico, P.O. Boxes, and APO/FPO/DPO destinations.

B. Shipping time may be extended due to custom clearance, extreme weather, or strikes. In such cases, we will inform you by email in advance.

C. The shipping time shown in the chart above only represents the duration from shipping to delivery. Before your order is shipped, we need extra processing time to verify your contact information, your purchased item(s), and sort and pack your package.

Shipping Cost

We provide Free Shipping to certain regions (see the chart above).

We do not provide Express Air shipping service for products that exceed the volume and weight limits of air freight.

Processing Time

Order(s) showing “Processing” status means the transaction has been verified, and we are ready to put the order into processing procedure.

A processing procedure before shipping involves double-checking the delivery address, quality checking, package-sorting, and packing.

After that, your package will be handed to the shipping company according to your delivery region and the selected shipping method.

The whole process usually takes 5-8 days.

An order will only be processed until it is paid and verified. We need to confirm the transaction is operated by yourself to prevent the risk of identity theft. Additionally, we need to make sure the contact information you submitted is accurate. A verification email will be sent afterward.

In this process, you are free to update your order, including but not limited to:

A. Switch to another size/color/design or another product;

B. Make changes in your contact information;

C. Amend the quantity of item(s) in your order;

D. Remove item(s) from your order.

Your order needs to go through the following steps to arrive.

Once we have dispatched your package, the order status will be updated as “Shipping.”

For item(s) in transit or in the middle of custom clearance, we can only provide you with real-time information, including flight or shipment status, custom clearance status.

However, we cannot provide tracking numbers until the local courier has collected the package after custom clearance.

If you need any shipment updates on your order, please contact us.

We are not liable for the delay caused by the following reasons:

• Failed delivery attempt owing to invalid address/contact information;

• You make changes after placing an order (product switch/personal information update). If so, processing time and shipping time should be counted from the day the order is re-confirmed and re-verified.

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We sincerely hope that every item you receive from us is a perfect match for you. We take many quality control steps to ensure that your products arrive in excellent condition. If you do encounter any problems, we are here to help and want you to shop online worry-free.

Please inspect your package upon arrival and ensure that the items are the ones you have specified. If they are not the right fit, please refer to our return policy.

Standard Return Policy

Most items can be returned for a refund within 60 days of delivery. To initiate a return, please ship the product as soon as possible so that it arrives at our facility within 45 days. We will start the return process within 30 days after receiving your item.

We inspect all returned items. The product must be in new, unused, and undamaged condition, with all original product inserts and accessories.

For remorse returns (e.g. the item didn't fit, didn't like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.), shipping costs will be the responsibility of the buyer.

If the return is due to a wrong or defective product, we can arrange the refund of the products and shipping charges.

Defective, Damaged, Mis-shipped, Lost Items:

If your products were received damaged in shipping or have a manufacturer's defect, please contact our customer care within 72 hours. Once the item is received, we will refund the cost of the item excluding shipping and handling fees.

If you are not completely satisfied or discover a manufacturing defect after the 60-day return period, for any other issues concerning Standard Deliveries, please contact us within 60 days after delivery and we will offer you professional after-sale service.

For high-value items, we may ask for a return.

When processing your return, please include all accessories. If an accessory or component is missing, we will ask you to pay for it.

Buyers are responsible for all return shipping fees.

After receiving your return, we can:

Send you replacement parts or accessories

Replace or exchange the product

Issue a partial/full refund

For lost items, we will arrange for a replacement if it's in stock. Otherwise, we will refund you.

At our company, we strive to ensure that every item you purchase arrives in excellent condition. However, if you receive an item that doesn't meet your expectations, we have a standard return policy in place to help you with the process.

Please note that depending on the size of your order and our inventory, items may arrive separately and through different delivery methods. Additionally, some products have special packaging and transportation requirements, which may result in us placing the part(s) you're looking for in an unusual location. If you can't find the item(s) you're looking for, please contact our Customer Care team for assistance.

It's important to keep in mind that requests for refunds or replacements after 60 days from delivery are not acceptable.

If you need to return an item, please contact our Customer Care team first. We need you to attach necessary information to the parcel, including the name you used when placing the order and the order number. Otherwise, we won't be able to identify which order it is.

To ensure a successful return process, please follow these instructions:

Make sure the item you need to return is in new, undamaged, and unused condition with all original product inserts and accessories.

Double-check the returning address and recipient before you return the item to ensure a successful delivery. If the item doesn't arrive, we won't be able to start the refund or exchange process.

Once you've shipped the item, please contact our Customer Care team and provide the tracking number of the returning parcel. This way, we can track the status of the returning item as soon as possible.

We can start the refund or exchange process only when we receive the returning parcel and inspect the condition of the goods.

Here are the returning addresses for Eastern and Western America:

Returning Address for Eastern America:

1100 Cranbury South River Rd, GCSS MAYER, Monroe Township, NJ 08831

Recipient: GCSS G762

Returning Address for Western America:

C/O 13725 Pipeline Ave, GCSS MAYER, Chino, CA 91710

Recipient: GCSS G762

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You can shop at Sanbuy easily with a few steps.

You may also need to note that:

1) We will begin to process your order upon receipt of your payment and an email will be sent to you for order confirmation then.

2) You may check order status and track the parcel(s) in My Orders after logging into your account on our site.

Now let's start shopping.

Step 1

Add some items into your "Cart"

Step 2

Click on "View Cart" to review the items, continue to shopping or proceed to checkout

Step 3

Log in your account

Step 4

Complete shipping and billing information

Step 5

Fill in payment information and then click on "Continue" to complete the purchase

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